Shipping Protection Terms

Shipping Protection is an optional service available at checkout to provide additional protection for your order while in transit.

Where Shipping Protection is selected and paid for at checkout, your order is covered for eligible incidents including loss, theft and damage during transit, subject to the terms below.

Orders with Shipping Protection

If your parcel is confirmed as lost, stolen or damaged in transit, please contact Dazed but Amazed as soon as possible. Once your claim has been reviewed and approved, we will arrange an appropriate resolution, which may include replacement of the affected item(s), store credit or refund.

Claims must be submitted within 30 days of the expected delivery date. For damaged items, photographs of the parcel, packaging and affected products may be required.

Orders without Shipping Protection

If you choose not to purchase Shipping Protection at checkout, your order will be shipped using your selected delivery service without the additional protections and claims service provided under our Shipping Protection program.

Dazed but Amazed will assist you in lodging an enquiry or claim with the relevant shipping carrier where appropriate. Any carrier investigation, compensation or resolution will be subject to that carrier's applicable terms, conditions and processes.

Declining Shipping Protection does not exclude or limit any rights or remedies you may have under applicable consumer law, including any rights that cannot lawfully be excluded.

Delivery & Theft

Once a parcel has been recorded as delivered to the delivery address provided at checkout, orders without Shipping Protection are not eligible for the additional replacement, refund or store-credit benefits offered under our Shipping Protection program.

Customers are responsible for providing a secure and accurate delivery address and for following any delivery instructions or collection requirements issued by the carrier.

Where Shipping Protection has been purchased, claims relating to a parcel recorded as delivered but subsequently reported missing or stolen will be assessed under the Shipping Protection claims process.

Incorrect Addresses

Shipping Protection does not cover parcels that cannot be delivered due to an incorrect or incomplete address supplied by the customer, parcels refused by the recipient, or parcels that are not collected from the carrier within the required collection period.

Exclusions

Shipping Protection does not cover delays where the parcel ultimately arrives safely, change-of-mind purchases, incorrect delivery information supplied by the customer, customs delays, import duties or taxes, or circumstances otherwise excluded under these terms.

Nothing in these Shipping Protection Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under applicable law.