RETURN + EXCHANGE POLICY.
We happily offer an exchange and refund policy on all dba ready dyed items detailed below.
The Dazed but Amazed hand dyed to order collection however is a make to order service, so unfortunately there is no exchange or refund option for this custom service for change of mind. If there is a fault however in your item please contact us.
We accept exchanges for full priced dba ready dyed items purchased online within 28 days of receipt of goods. Items must be in brand new, unused, unwashed condition. We do not offer exchanges on any discounted items.
Return shipping for exchanges are the responsibility of the customer.
We offer refunds on full priced dba ready dyed linens purchased online within 7 days of receipt of goods. Goods must be in original condition and include original packaging. if returned without its linen bag the return will not be processed. once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order. Please note we cannot change card numbers or refund via a different method or to a different person.
Once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account.
There is no refund option on any discounted items.
If your item arrives damaged this needs to be reported within 7 days of receipt for replacement, repair or refund. Goods with manufacturing faults after wear need to be reported within 3 months of purchase for repair if possible or replacement. Please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty.