returns
DAZED BUT AMAZED RETURN POLICY
We happily offer returns for eligible Dazed but Amazed items in accordance with the policy below.
Please check that you have received the correct item and size before use, washing or wear.
For bedding, the size label is sewn next to the care label. Full sizing dimensions can also be found on our Sizing Page.
Heritage Slip Dresses and bedding supplied with a linen tote bag must be returned with their original linen tote bag for the return to be accepted.
Sale, promotional, reduced, personalised and embroidered items are final sale and cannot be returned for refund, exchange or store credit.
Requesting a Return
Before returning any item, please email accounts@dazedbutamazed.com.au with your order number and reason for return.
Please do not send an item back before contacting us and receiving return instructions.
Exchange / Store Credit
We accept returns for store credit on eligible full-priced items purchased online within 28 days of receiving your order.
Items must be returned in brand-new, unused and unwashed condition, with all original packaging and accessories.
Return shipping costs are the responsibility of the customer.
If you would like another size, colour or item, we recommend returning your original purchase. Once the return has been received and approved, we will issue store credit for the eligible value, which can then be used toward another purchase.
Where possible, we may be able to facilitate a direct exchange; however, we cannot reserve or hold stock while a return is in transit.
Refunds
We offer refunds on eligible full-priced linen items purchased online when a return is requested within 14 days of receiving your order.
Items must be unused, unwashed and in their original condition and packaging.
Where an item was supplied with a linen tote bag, the tote bag must also be returned. Returns received without the original linen bag may not be accepted.
Approved refunds will be returned to the original payment method for the value of the eligible returned item(s). Original shipping charges and return shipping costs are not refundable.
We cannot refund to a different card, payment method or person.
Once your refund has been processed, please allow approximately 3 business days for the funds to appear in your account, depending on your financial institution or payment provider.
You may choose store credit instead of a refund where eligible.
Discounted, sale, promotional, reduced, personalised and embroidered items are not eligible for refunds.
International Returns
International customers are responsible for the cost of returning items to Dazed but Amazed unless the item is confirmed to be faulty.
For customers who selected DHL Express Courier, we may be able to assist with arranging return shipping. Any applicable return shipping cost remains the responsibility of the customer unless otherwise agreed.
If you selected Standard International Mail, Dazed but Amazed cannot arrange your return shipment. You will need to organise and pay for the return through your preferred postal or courier service.
We strongly recommend using a tracked return service, as Dazed but Amazed cannot be responsible for returned parcels that are lost in transit.
International Refunds & Currency
International orders are displayed and charged in the applicable local currency.
Approved refunds are processed back to the original payment method based on the amount received and eligible for refund.
Currency exchange rates fluctuate, and your bank, card provider or payment service may apply its own exchange rate or fees when processing the refund. As a result, the amount appearing in your account may differ slightly from the amount originally charged.
Any difference caused by exchange rates or payment-provider fees is outside the control of Dazed but Amazed.
Duties & Taxes on International Returns
Because applicable international duties and import charges may be incorporated into international product pricing, the refund amount is based on the eligible amount shown for the returned item on your order.
Original shipping charges are not refundable.
Faulty Items
If your item arrives damaged or faulty, please contact us within 7 days of receiving your order, including your order number and photographs of the issue.
Where appropriate, we will arrange a replacement, repair or refund.
Manufacturing faults that become apparent after wear should be reported within 3 months of purchase. Where possible, we will repair the item or provide an appropriate replacement or remedy.
Damage resulting from normal wear and tear, misuse, accidents or failure to follow the item's care instructions is not considered a manufacturing fault.
Dazed but Amazed Pty Ltd
ABN: 632 597 007
ACN: 40632597007