We happily offer a store credit and refund policy on the dba ready dyed items detailed below.
We do advise all customers to confirm they have received the correct sizing ordered before use, wash and wear. The internal size tags are sewn next to the care tag and the full sizing dimensions and names can be viewed here on our sizing page.
The Dazed but Amazed hand dyed to order collection however is a make to order service, so unfortunately there is no exchange or refund option for this custom service for change of mind. If there is a fault however in your item please contact us.
There is no exchange or refund option on sale / promotion / reduced items. All sale purchases are final sale.
Exchange / Store Credit
We accept exchange for store credit for full priced dba ready dyed items purchased online within 28 days of receipt of goods. Items must be in brand new, unused, unwashed condition.
We do not offer exchanges on any discounted items.
Return shipping for exchanges are the responsibility of the customer.
If you are wanting to exchange for another size/colour/item we recommend returning the item and once received and assessed we will send a store credit for that value for you to use on another item/s.
We are unfortunately unable to hold stock / items specifically to exchange goods - apologies.
We offer refunds on full priced dba ready dyed linens purchased online within 7 days of receipt of goods. Goods must be in original condition and include original packaging. if returned without its linen bag the return will not be processed. once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order. Please note we cannot change card numbers or refund via a different method or to a different person.
Once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account.
There is no refund option on any discounted items.
You can also opt for store credit.
For all International Customers my items are sold in AUD$ and refunded in AUD$ as we are an Australian Business. Your banking or payment type is in control of the exchange rates that do fluctuate daily. There is a chance the refunded amount will not be exact once refunded and exchanged to the country of origin's currency.
This is out of our control we refund 100% the amount paid in AUD$.
If your item arrives damaged this needs to be reported within 7 days of receipt for replacement, repair or refund. Goods with manufacturing faults after wear need to be reported within 3 months of purchase for repair if possible or replacement. Please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty.
Exchange and Refund on ARQ intimates
We are happy to accept returns for 100% of your purchase on unused items (excluding undies) within 30 days of the arrival date for Australian and international customers. Any shipping charges will not be returned, and the customer is responsible for return shipping. Returns will be processed within 5 business days of receipt. Email firstname.lastname@example.org to start the process! Undies (bottoms) are final sale, no returns or exchanges- we're sure you understand! xx
Dazed Heritage Slip Dress
For change of mind or change of sizing on the plain unembroidered slip dresses as above it needs to be unwashed, unworn and in original tote.
Returns and Exchange policy is as above with linen bedding.
For all Heritage dresses with custom embriodery, there is no exchange or refund option available for change of mind, or change of size (all dimensions are listed on the Dress product page).
This embroidery is completed as a personal extra addition so there are no refunds or exchanges for these items. I'm sure you can understand.